Last updated: August 22, 2024
1. ORDER, RETURN AND REFUND
1.1. The Customer may place Orders on the Platform by adding the desired Goods and/or Services to My Shopping Cart, following the steps set out on the Platform to complete and submit the relevant Order.
1.2. Any Goods and/or Services added to My Shopping Cart may be purchased if available. Adding Goods and/or Services to My Cart without the Order being completed does not result in the Order being registered and the Goods/Services being automatically reserved.
1.3. By confirming the Order, Foyzo confirms delivery of only one item of the relevant Goods in the registered Order. The remaining units of the model of Goods in question will be further confirmed or declined depending on quantities available. Registration of the Order does not constitute confirmation of the Order.
1.4. The Customer undertakes and shall be responsible for ensuring that all details provided to Foyzo in connection with the Order are true, complete and accurate at the date of dispatch of the Order. The Customer authorises Foyzo to provide such data to the relevant Marketplace Seller where the Order contains Goods/Services of the latter.
1.5. By submitting the Order, the Customer authorises Foyzo and/or the Marketplace Seller to contact the Customer in any way possible when required in connection with the Order placed or the Contract entered into.
1.6. The Seller shall be entitled to refuse to execute (cancel) the Order placed by the Customer, for which it shall notify the Customer. Cancellation of an Order shall not give rise to any liability or consequential obligation of either party to the other in connection therewith and accordingly neither party shall be entitled to claim compensation from the other for cancellation in the following cases:
– Non-acceptance by the Customer’s Issuing Bank of the online payment transaction;
– the execution of the monetary transaction which does not result in funds being credited to the Seller’s account for on-line payments
– the data provided by the Customer in the Platform is incomplete and/or incorrect.
1.7. The Customer shall exercise the right to withdraw from the distance contract within the time limit provided by the relevant Seller, which may not be shorter than the statutory time limit. This period shall commence from the date of conclusion of the Service Contract and the date of receipt of the Goods purchased by the Customer or a third party.
1.8. The Customer may contact Foyzo Wherehouse at [email protected] or at the telephone numbers indicated on the Website in connection with the cancellation of the contract concluded remotely. The Customer may also return the Good(s) by completing Foyzo’s electronic form. At Foyzo we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items and by law you have the right to cancel the purchase of most items within 14 days without giving any reason. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.
If you are a consumer (i.e. you are not a business), You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item, to exercise your cancellation right please contact us at [email protected].
You can return most products from the Foyzo website within 14 days of the day you receive the item. All goods contained in your order must be returned in their original condition (together with all packaging and labelling), and show no signs of use or damage. Understandably, things like food and Alcoholic beverages whose actual value is dependent on fluctuations in the market which the supplier cannot control, custom-made goods, perishable items and items that are sealed for personal hygiene reasons where they have been unsealed, Handmade items, Goods which may deteriorate or expire rapidly, A service, if the supplier has fully performed it and you accepted when you placed your order that the supplier could start to deliver it, and that you could not cancel it once delivery had started, jewellery worn in a piercing are excluded from this policy. Audio-visual products are excluded if unsealed or already downloaded. If you used the product more than necessary for checking it, we can reduce or even refuse reimbursement.
Please note that this returns policy doesn’t affect your statutory rights and therefore doesn’t affect your right of cancellation as described above.
Note: Please note that, as set out in our Return and Refund Policy, a returned item must be in the same condition in which it was received. This means that new items must be returned in the exact condition in which you received it (including all accessories). Refunds for returned items that are not received in this condition, may be reduced or even refused.
If your contract is cancelled in full, we will provide you with a refund for the item(s) within 14 (fourteen) working days of our receipt. You must pay the cost of returning the product(s). We are not obliged to give you a refund until we receive the product(s) back from you. We strongly recommend that you send the products using a secure or traceable method – i.e. Recorded/Special Delivery – and that you retain your proof of postage. If you have paid a delivery charge upon your order, we will also refund the standard delivery charge to you. Please note, if you have used one of our quicker delivery’s options, we will only refund the standard delivery charge.
1.9. The terms and conditions for the return of Goods to Marketplace Sellers vary and are set out and available on each Seller’s info page.
1.10. The Seller undertakes to refund the price paid for the Contract concluded at a distance from which the Customer has withdrawn within 14 (fourteen) working days from the date on which it has received proof from the Customer that the latter has returned the relevant Goods. The amount will be refunded as follows without incurring any additional cost to the Customer using the same means of payment used by the Customer in the original transaction, unless the Customer and the Seller has expressly agreed to use another means of payment.
1.11. The Seller shall be entitled to delay the refund in the event of cancellation of a Contract until receipt of the Goods sold or proof that they have been dispatched, if the Seller has not offered to collect the Goods itself, whichever is the earlier.
1.12. Only Customers who are consumers within the meaning of the Consumer Protection Act in respect of Goods offered by Marketplace Sellers and all Customers in respect of Goods offered by Foyzo shall have the right to cancel the distance contract and return Goods, provided that the following conditions are met (1) where more than one unit of a particular make and model of Goods has been ordered, the packaging of only one product has been unsealed and the others returned to the Seller sealed; (2) where the order is of products purchased in a bundle at a package price, then all products comprising the bundle will be returned; (3) where the product/order has been received with a gift, the accompanying products, the said gift or accompanying products will also be returned.
1.13. With the creation of an Account, the Customer has the possibility to use a section (tab) called “Favorites”, in which the Customer can create Lists. These lists can be public or private. Public Lists will be visible to all third parties with whom the Customer has shared them on social networks, as well as to all Customers with Accounts on the Platform. Private lists will only be visible to the Customer who created them. The Customer will determine which lists are public and which are private. He may change the status of any List at any time.
2. GOODS/SERVICES FOR WHICH THE CUSTOMER HAS NO RIGHT OF REFUSAL
2.1 The Customer has no right to cancel the Contract in the following cases:
– In the case of services where the service has been fully provided and performance has commenced with the Customer’s express prior consent and acknowledgement that he knows he will lose his right of withdrawal once the Contract has been fully performed by the Seller;
– in the case of the delivery of goods or services the price of which depends on fluctuations in the financial market which cannot be controlled by the Seller and which may occur during the period for exercising the right of withdrawal;
– for the delivery of goods made to the Customer’s order or in accordance with the Customer’s individual requirements;
– in the case of delivery of goods which by their nature may deteriorate or have a short shelf life;
– the delivery of sealed goods which have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection;
– the delivery of goods which, having been delivered, have by their nature become mixed with other goods from which they cannot be separated;
– the delivery of sealed sound or video recordings or sealed computer software which have been unsealed after delivery;
– in the case of the supply of digital content which is not delivered in a tangible medium, where performance has commenced with the express consent of the Customer, who has acknowledged that he knows that he will thereby forfeit his right of withdrawal.
